Refund policy

JSP Return & Refund Policy

1. Cancel or Change an Order

  • Non-customized products: We accept order cancellations within 12 hours of placing the order. Orders placed more than 12 hours ago cannot be modified or cancelled.
  • Customized products: Production begins immediately after the order is placed. Cancellations or modifications are not accepted once the order is confirmed.

2. Returns

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order at hellojerseysporting@gmail.com with your order number and reason for return. Our team will review your request and provide return instructions if approved.

Eligible returns must meet all of the following conditions:

  • Item is unused and in its original condition
  • Item is in its original packaging, including all accessories and documentation
  • Proof of purchase (receipt or order confirmation) is provided

Non-returnable items include:

  • Customized jerseys (with customer-selected name/number)
  • Items damaged due to customer mishandling
  • Items returned without prior approval

⚠️ Please do not return items to the manufacturer. Contact us first to obtain the correct return address.

3. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Defective/incorrect items: Full refund including shipping fees
  • Non-defective items: Refund excludes all shipping and handling fees
  • Processing time: Up to 14 business days from receipt of return
  • Credit posting: Within 14 business days to your original payment method

4. Defective, Incorrect, or Damaged Items

If you received a faulty or incorrect item, please contact hellojerseysporting@gmail.com with:

  • Order number
  • Proof of purchase
  • Photo or video of the issue
  • Delivery address and contact number

We will arrange a replacement or full refund upon verification.

5. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account
  2. Contact your credit card company (posting may take several business days)
  3. Contact your bank
  4. If still unresolved, email us at hellojerseysporting@gmail.com